SMS/MMS Terms of Service (FCC/TCPA & CTIA compliant)
Program name: Impact Benefit Consultants SMS Alerts (“IBC SMS”).
Message types: Related to plan reviews, enrollment windows (e.g., AEP/OEP/SEP), appointment reminders, document requests, prescription/provider verification, and relevant benefit updates.
Consent: By providing your mobile number and affirmatively opting in, you agree to receive the message types above from Impact Benefit Consultants. Consent is not a condition of purchase.
Sample consent language (used wherever we collect SMS consent):
“Related to plan reviews, enrollment windows (e.g., AEP/OEP/SEP), appointment reminders, document requests, prescription/provider verification, and relevant benefit updates. SMS from Impact Benefit Consultants. Reply STOP to opt out; reply HELP for support. Message & data rates may apply. Messaging frequency may vary. See our Privacy Policy at impactbenefitsnow.com/privacy.”
Opt-out: You may cancel at any time by texting STOP. You will receive a one-time confirmation message.
Help: For assistance, text HELP or contact support@impactbenefitsnow.com or 404-905-8603.
Costs: Message and data rates may apply.
Frequency: Messaging frequency varies by interaction and enrollment cycle.
Carriers: Wireless carriers are not liable for delayed or undelivered messages. Service may not be available on all carriers or in all areas.
Eligibility & responsibilities: You must be 18 or older, provide a valid mobile number you control, and promptly notify us if your number changes or is reassigned.
Data practices: We process your phone number, message content, delivery/interaction data, and opt-in/opt-out records to comply with FCC/TCPA and to operate the program. We do not share mobile opt-in or text message consent with third parties or affiliates.
How do we obtain SMS consent on our website (for web forms)
When we collect a phone number on any web form (e.g., “Contact Us”), we include an optional, unchecked checkbox separate from other consents with language substantially similar to:
“Related to plan reviews, enrollment windows (e.g., AEP/OEP/SEP), appointment reminders, document requests, prescription/provider verification, and relevant benefit updates. SMS from Impact Benefit Consultants. Reply STOP to opt out; reply HELP for support. Message & data rates may apply. Messaging frequency may vary. See our Privacy Policy at impactbenefitsnow.com/privacy.”
We require a clear, affirmative action (checking the box) to record opt-in. A link to this Privacy Policy appears on the form and in the footer of every page on impactbenefitsnow.com.
Do-Not-Call, FCC/TCPA & CTIA compliance
We honor federal and state Do-Not-Call rules and maintain internal suppression lists. We send autodialed/automated or prerecorded marketing calls only with express written consent. We follow CTIA guidelines for message content, opt-out, and program naming.
Security
We employ reasonable safeguards (access controls, need-to-know, encryption in transit where feasible, vendor due diligence, staff training). No method is 100% secure; please contact us immediately if you believe your information has been compromised.
Changes to this Policy
We may update this Policy from time to time. We will post the new effective date at the top and, where required, provide additional notice.
How to contact us
Impact Benefit Consultants
Website: impactbenefitsnow.com
Email: support@impactbenefitsnow.com
Phone (business line): 404-905-8603


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